Page 6 - Laserline-Services

Customer Service & Spare Parts

Laserline will be the competent partner at your side all over

the world. With comprehensive services, we ensure permanent
operational readiness for all our customers’ lasers – with up
to 99.5 percent availability.

24/7 hotline Customer service and local support
In every Laserline subsidiary, there is a hotline in Laserline has all over the world a highly qualified and
the respective national language at your disposal. comprehensively trained service and support team.
Furthermore, at the company headquarters in Mülheim- We support and advise you on the phone, via teleservice,
Kärlich close to Koblenz, Germany, there is an expert and of course personally at your premises. In this way,
team with more than 10 laser experts at your disposal the continuity of your laser-based processes is
around the clock (24/7) who can advise you in German always assured.
and/or English. Our hotline experts offer the following
services: Our global service network covers all industrial
agglomeration areas. Even in remote locations, the next
> Information in case of technical questions about the service technician is only a few hours away from you.
operation Thus, you receive the required support within a very short
> Support in troubleshooting and spare part installation time – from start-up support and commissioning over
> Remote maintenance via teleservice maintenance and repair to upgrades and modifications.

Remote maintenance via teleservice
Technical problems can be identified promptly and can
be solved in most cases directly: 24/7 Hotline – always available for our customers

> Troubleshooting and fixing
> Software updates
> Optimization of laser parameters
> Activation of stack management