To be able to offer our customers optimal support when using laser components, we set up regional service storages at altogether six locations worldwide. There, we permanently keep all relevant spare parts for our laser systems. Thanks to this decentralized spare inventory, we can often guarantee even duty-free deliveries at international locations.
Because of the modular design of the diode laser, the integration of spare parts can mostly be realized by the customer him/herself without having to spend a lot of time on it. This ensures that processes are only interrupted for short periods and thus increases the efficiency of the laser usage. Nevertheless, if support is needed, our service hotline and possibly our local service technicians will ensure fast and efficient help.
Customer individual laser components – e.g. special diode stacks – are manufactured in our production site in Mülheim-Kärlich close to Koblenz, Germany, in a needs-oriented way and are also available on short notice.